Shipping & Returns FAQ

Shipping & Returns

How much is shipping?

You’ll enjoy FREE shipping on ALL domestic U.S. orders – no code needed! Just add a product (or two, or three!) to your cart and proceed to checkout as usual.

International shipping comes at an additional, automatically-calculated cost – enter your country at checkout to see shipping options available to you.

U.S. orders $150+ get FREE 2-day shipping, no code necessary.

Canada orders $150+ get FREE 2-day shipping, no code necessary.

U.K. orders $200+ get FREE 2-day shipping, no code necessary.

How long does shipping take?

All domestic U.S. orders are processed 5-10 business days after payment, with free 2-7 day shipping on all orders.

Shipping on international orders typically takes a bit longer – enter your country at checkout to see shipping options available to you. Pre-orders take 5-12 business days to fulfill, we encourage customers to place them separately.

If you would like your order faster, there is a Rush Fee of $15 and we will ship out your order the same day if placed by 11am ET or the next business day.

Do you accept returns or exchanges?

No all sales are final, please see our Refund and Shipping policies.

What if there’s a problem with my product?

We’re so certain you’ll love our products, we offer a 100% satisfaction guarantee. If you’re dissatisfied with your product for any reason, please let us know! Start the process by emailing care@aphrodisiacinc.com.

Aphrodisiac Inc. is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Do you ship internationally?

We sure do! We’re thrilled to ship to most countries worldwide. Enter your country at checkout to see shipping options available to you.

My package said it was sent back because of an incomplete address? What does this mean and how could I get my order back ?

This means that the address you gave us at checkout was incorrect, such as a missing apartment #, building #, zip code, etc.

There is a $5 replacement fee for orders under $30 and a $10 replacement fee for orders over $30. An invoice will be sent to you for payment and a new package will be sent out to you after confirming the new address with you.